Accessories

WORST PRODUCT EVER
I was forced to upgrade to 2008 or I would no longer be able to get payroll updates or email invoices. Despite paying each year for a payroll subscription on top of paying for the 2008 upgrade I did not need or want, I can not email invoices, can only print sometimes, and the payroll function malfunctioned and paid all of my employees their gross earnings without taking out any taxes. Was unable to get any support. They wanted to charge me to talk to someone even though it was their own product that was broken. I have lost thousands of dollars in unbillable time spent cleaning up their mess and now have to find another way to send my invoices. THIS COMPANY DESERVES TO GO BANKRUPT - THEY SUCK IN EVERY WAY.

Worst Quickbooks Program Yet
I have used Quickbooks software since their 1999 version and this 2008 Pro version is, by far, the worst software version they have created and possibly the worst software nightmare out there. DO NOT BUY THIS!!!! They have errors that have been there since 2007 when the software was released that they have done nothing to fix and obviously never plan to fix in any manner. They're too focused on making the next year's version and charging you even more money for it. The past two years, 2007 and 2008, have had so many problems that it isn't even funny and all you get is a message for months saying that they are "aware of the problem and working on a solution". Then if you call support they don't even know what to do...I know more of their program than their own support personnel do. Will be looking at buying a competitor's software to replace Quickbooks on 3 companies that I do books for. Intuit has had more than there fair share of chances to improve their product and it just keeps getting worse.

Not Received
It is kind of hard to review a product never received. I am now waiting on a refund claim that is pending. If it is not received shortly I will have to process a claim through the credit card company to protect my consumer rights.

great software at a good price
QuickBooks Pro 2008 [OLD VERSION]

I was able to install, set up, and use this software very quickly without any assistance. I would highly recommend it to the small office or home office.

QB 2008 Pro -- Bad Experience
I finally decided to upgrade from the 2004 version which was working well, but felt that in 4 years there would be more than cosmetic improvements. I was wrong!

First, the new "Registration" requirement is painful. You first key in all your information rather than have them extract from the old version. The registration steps requires answering multiple marketing questions for THEIR benefit. After you do all that, you are required to call a phone number which apparently ends up, on hold, in some country in Asia. Now you must answer multiple questions duplicating what you just finished keying in. If your e-mail address has changed (whatever concern that is of Intuit!), you're in trouble Then you're warned that if you should dare to upgrade your computer, you must start the process all over again. Note that I didn't use the term "Customer Service!" It doesn't apply to this Intuit product.

Support is nearly impossible to get unless you want to pay and pay and pay! They advertise a "free" 30 day support system, but just try to get it to work. Good Luck!

The QB 2008 Pro product so far seems to work as well as the 2004 version. It is still the best accounting product for small and very small businesses, but I'll be ready to try out any new, competing, product which comes to the market and offers true Customer Service and Support!

A. J. Risser